Frequently Asked Questions
Everything you need to know about shopping with House of Masaba.
How long will it take to receive my order?
Standard domestic orders are typically delivered within 7-10 business days. For international shipping, please allow 12-15 business days depending on customs clearance.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that customized outfits and items purchased during a sale are not eligible for returns or exchanges.
How do I find my correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart. If you are between sizes, we suggest choosing the larger size for a better fit.
Do you offer international shipping?
Yes, House of Masaba ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and order weight.
Can I customize an outfit?
We offer minor customizations for select luxury pret and bridal collections. Please contact our styling team via WhatsApp or email to discuss your specific requirements.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For domestic orders within India, Cash on Delivery (COD) is also available.